Q: What is the DELIVERY TIME?
A: Our average delivery time is 7 to 15 business days after shipping. Holidays and weekends are not counted.

Q: What is the PRODUCT ORIGIN?
A: All our products are PREMIUM 1:1 of international origin, and they are shipped by overseas manufacturers

Q: Do you provide a TRACKING CODE?
A: Yes, we provide an international tracking code after completing all import processes (up to 6 days). After inspecting the product, we send it again with a national tracking code.

Q: How do I choose the right size?
A: Go with the size you usually wear!

Q: Can I purchase more than one product?
A: Yes, you can buy as many as you want! In some cases, they might arrive in different shipments but close in dates. If this happens, rest assured, the final delivery time will not be affected and remains the same.

Q: Is DOWN UNDER RNZ RELIABLE?
A: Yes, we have numerous testimonials from satisfied customers on our Instagram reviews highlight. Additionally, we have been in the market since the end of 2024, successfully completing orders since then. We also emphasize that we use secure payment platforms on our site, which provide a full refund in case of any issues.

Q: Do the products have a WARRANTY?
A: Yes, we offer a warranty against manufacturing defects. If a defect is found, we provide a free exchange.

For more questions please contact us via Instagram or email rdownundernz@gmail.com